Patient Experience Lead: Front Desk, Scheduling & Billing

Arete' Health PT; Colorado; On-site; USD 42,000 - 58,000; Full time

Job summary

Arete Health is seeking a Patient Experience Coordinator to ensure an exceptional front office experience at our Colorado clinic. You are the face of the clinic, welcoming patients with energy and empathy while supporting scheduling and administrative tasks.

You will drive patient collections, optimize plan of care adherence, and collaborate with clinicians to keep schedules full and data accurate in our EHR.

Join a patient-centered team that values care, integrity, and growth.

Qualifications

• High emotional intelligence and interpersonal skills.
• Financial diligence and comfort discussing money with patients.
• Strong organizational and time management skills.
• Tech-savvy and fluent in EMR systems (Prompt or similar).
• Driven by KPIs and performance incentives.

Responsibilities

• Serve as the primary point of contact for all incoming patients and visitors, ensuring every interaction exceeds expectations.
• Create a warm, inviting, and professional atmosphere in the front office and waiting area.
• Maintain proactive communication with patients regarding scheduling and rescheduling appointments according to the clinician's prescription and Plan of Care, and set expectations that our goal is for them to maximize their therapy prescription.

Skills

Emotional intelligence

Financial diligence

Organizational skills

EMR proficiency

KPI-driven

Tools

EMR systems (Prompt or similar)

Job description

Arete Health is seeking a Patient Experience Coordinator to ensure an exceptional front office experience at our Colorado clinic. You are the face of the clinic, welcoming patients with energy and empathy while supporting scheduling and administrative tasks.

You will drive patient collections, optimize plan of care adherence, and collaborate with clinicians to keep schedules full and data accurate in our EHR.

Join a patient-centered team that values care, integrity, and growth.