Patient Experience & Scheduling Coordinator

Areté Health PT; Gaithersburg (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Arete Health is a growing outpatient physical therapy provider focused on delivering exceptional patient experiences. The Patient Experience Coordinator will be the friendly face of the clinic, greeting patients with energy and empathy while supporting administrative tasks to improve collections and optimize clinician schedules.

The role emphasizes strong customer service, accurate data entry, and proactive communication to ensure smooth front-office operations and adherence to the Plan of Care.

Qualifications

• High emotional intelligence and interpersonal skills.
• Comfort discussing money with patients.
• Strong organizational and time management skills.
• Tech-savvy with EMR systems (Prompt or similar).
• Driven by KPIs and performance incentives.

Responsibilities

• Serve as the primary point of contact for patients and visitors.
• Create a warm, inviting front office and waiting area.
• Coordinate scheduling and adherence to the Plan of Care with clinicians.
• Verify insurance and patient responsibility before visits; communicate obligations.
• Collect co-pays, deductibles and balances at the time of service.
• Follow up on patient balances via phone, text, and email outreach.
• Maintain accurate data entry in the EHR and scheduling system.
• Proactively fill scheduling gaps with timely outreach and re-engagement.

Skills

Emotional intelligence

Interpersonal skills

Financial diligence

Organizational skills

EMR systems

Tools

EMR systems

Job description

Arete Health is a growing outpatient physical therapy provider focused on delivering exceptional patient experiences. The Patient Experience Coordinator will be the friendly face of the clinic, greeting patients with energy and empathy while supporting administrative tasks to improve collections and optimize clinician schedules.

The role emphasizes strong customer service, accurate data entry, and proactive communication to ensure smooth front-office operations and adherence to the Plan of Care.