Patient Experience Lead - Front Desk Coordinator

Mindpath Health; Santa Monica (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Employee Assistance Program (EAP)

Job summary

Mindpath Health is hiring a Front Office Coordinator for our Santa Monica office. You’ll be the first point of contact, handling patient scheduling, billing, and data entry in EMR/EHR systems, while delivering compassionate, professional service in a fast-paced clinical setting.

Requires 2+ years in clerical/administrative roles, healthcare experience, and proficiency in Microsoft Office. Join a mission-driven team focused on accessible, quality mental health care.

Qualifications

• EMR/EHR experience required.
• High school diploma or equivalent.
• 2+ years in clerical/administrative/front office roles.
• 1+ year in healthcare customer service.
• Proficiency with Microsoft Office and data entry.
• Strong interpersonal and communication skills.
• Commitment to patient privacy and confidentiality.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments and route calls and messages to clinical staff.
• Collect co-pays, balances, and ensure accurate patient forms.
• Update patient demographics and insurance information.
• Explain Mindpath Health policies and services to patients.
• Escalate and de-escalate to support patient safety and satisfaction.
• Support clinicians with arrivals, scheduling changes, and admin tasks.
• Collaborate with front office, clinical teams, and leadership to improve processes.
• Identify patient satisfaction issues and contribute resolutions.
• Maintain confidentiality of all protected health information.

Skills

Customer service

Interpersonal skills

Empathy

Communication skills

Organizational skills

Privacy and confidentiality

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Microsoft Office

Job description

Mindpath Health is hiring a Front Office Coordinator for our Santa Monica office. You’ll be the first point of contact, handling patient scheduling, billing, and data entry in EMR/EHR systems, while delivering compassionate, professional service in a fast-paced clinical setting.

Requires 2+ years in clerical/administrative roles, healthcare experience, and proficiency in Microsoft Office. Join a mission-driven team focused on accessible, quality mental health care.