Onsite Front Office Coordinator — Patient Experience

Mindpath Health; La Mesa (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mindpath Health is seeking a Front Office Coordinator for our La Mesa office to support clinicians and patients with friendly, efficient service. You will manage front desk operations, schedule appointments, collect co-pays, verify demographics and insurance, and ensure accurate records in our EMR/EHR and practice management systems.

You’ll collaborate with clinical teams, protect patient privacy, and uphold Mindpath Health standards while delivering a welcoming, patient-centered experience in a

Qualifications

• Experience using EMR/EHR and/or practice management systems is required.
• High school diploma or equivalent.
• 2+ years in clerical, administrative, receptionist, or front office coordination roles.
• 1+ year of customer service experience, preferably healthcare.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and data entry.
• Strong interpersonal skills to build relationships with patients, clinicians, leadership, and staff.
• Empathy and compassion when supporting individuals with mental health challenges.
• Ability to stay calm and professional when assisting upset patients or families.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional experience.
• Schedule appointments and route incoming calls and messages; communicate patient needs to clinical staff.
• Collect co-pays and balances, explain paperwork, ensure accurate patient forms.
• Collect, verify, and update patient demographics and insurance information.
• Assist patients with Mindpath Health policies, procedures, and services.
• Escalate situations when needed and support patient safety and satisfaction.
• Manage arrivals, scheduling changes, and general admin tasks (faxing, copying, scanning).
• Collaborate with front office, clinical teams, and leadership to support daily operations and process improvement.
• Identify patient satisfaction concerns and contribute to resolutions.

Skills

EMR/EHR experience

Customer service

Phone handling

Data entry

Communication skills

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

Mindpath Health is seeking a Front Office Coordinator for our La Mesa office to support clinicians and patients with friendly, efficient service. You will manage front desk operations, schedule appointments, collect co-pays, verify demographics and insurance, and ensure accurate records in our EMR/EHR and practice management systems.

You’ll collaborate with clinical teams, protect patient privacy, and uphold Mindpath Health standards while delivering a welcoming, patient-centered experience in a