Front Office Coordinator

Mindpath Health; La Mesa (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mindpath Health is seeking a Front Office Coordinator for our La Mesa office to support clinicians and patients with friendly, efficient service. You will manage front desk operations, schedule appointments, collect co-pays, verify demographics and insurance, and ensure accurate records in our EMR/EHR and practice management systems.

You’ll collaborate with clinical teams, protect patient privacy, and uphold Mindpath Health standards while delivering a welcoming, patient-centered experience in a

Qualifications

• Experience using EMR/EHR and/or practice management systems is required.
• High school diploma or equivalent.
• 2+ years in clerical, administrative, receptionist, or front office coordination roles.
• 1+ year of customer service experience, preferably healthcare.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and data entry.
• Strong interpersonal skills to build relationships with patients, clinicians, leadership, and staff.
• Empathy and compassion when supporting individuals with mental health challenges.
• Ability to stay calm and professional when assisting upset patients or families.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional experience.
• Schedule appointments and route incoming calls and messages; communicate patient needs to clinical staff.
• Collect co-pays and balances, explain paperwork, ensure accurate patient forms.
• Collect, verify, and update patient demographics and insurance information.
• Assist patients with Mindpath Health policies, procedures, and services.
• Escalate situations when needed and support patient safety and satisfaction.
• Manage arrivals, scheduling changes, and general admin tasks (faxing, copying, scanning).
• Collaborate with front office, clinical teams, and leadership to support daily operations and process improvement.
• Identify patient satisfaction concerns and contribute to resolutions.

Skills

EMR/EHR experience

Customer service

Phone handling

Data entry

Communication skills

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

Make a Difference. Grow in Your Career. Thrive with Us.

About the Role

At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.

The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.

This role is full-time (40 hours/week, Monday–Friday) onsite in our La Mesa office.

Responsibilities

What You’ll Do

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Qualifications

What You’ll Bring

• Experience using EMR/EHR and/or practice management systems required
• High school diploma or equivalent
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
• 1+ year of customer service experience, preferably in a healthcare setting
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
• Ability to remain calm, professional, and effective when assisting upset patients or families
• Excellent verbal and written communication skills