Patient Experience Coordinator

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

CEENTA, a premier ENT group in the Carolinas, seeks a friendly Patient Representative (Front Desk) to guide patients through check-in/out, verify insurance, and support clinic flow. You will manage appointments, collect payments, and assist with administrative tasks while upholding CEENTA’s standards of compassionate patient care.

Onsite in Charlotte, you will be part of a collaborative clinical team, arriving for a structured workday with a focus on accuracy, professionalism, and patient-first

Qualifications

• High school diploma or equivalent is required.
• Associates degree or higher is preferred.
• Strong, professional communication with patients and colleagues.
• Proficiency with EMR systems, Microsoft Office, and standard office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy and a positive attitude.
• Ability to handle confidential information with professionalism.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and explain statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative tasks.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Skills

Professional communication

Confidential information handling

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

EMR systems

Microsoft Office

Office equipment

Job description

CEENTA, a premier ENT group in the Carolinas, seeks a friendly Patient Representative (Front Desk) to guide patients through check-in/out, verify insurance, and support clinic flow. You will manage appointments, collect payments, and assist with administrative tasks while upholding CEENTA’s standards of compassionate patient care.

Onsite in Charlotte, you will be part of a collaborative clinical team, arriving for a structured workday with a focus on accuracy, professionalism, and patient-first