Advanced Patient Services Representative - Hospice

Mercy; Des Peres (MO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

401(k) with match

Job summary

Mercy in Missouri is seeking an Advanced Patient Services Representative - Hospice to manage patient interactions and administrative tasks with a patient-first approach.

You will support appointment scheduling, data entry, and billing-related tasks while maintaining strict confidentiality and high-quality customer service in a fast-paced hospice environment.

Qualifications

• High school diploma or equivalent required.
• Proficient in Patient Services Representative competencies as verified by department leader.
• Experience with Mercy processes preferred.

Responsibilities

• Manage patient interactions and administrative tasks to ensure smooth clinic operations.
• Provide exceptional customer service to patients, families, and healthcare professionals.
• Enter patient information accurately and schedule appointments.
• Maintain confidentiality and follow privacy policy/procedure.
• Address patient inquiries and concerns, escalating complex issues as needed.

Skills

Medical terminology

Insurance practices

Billing procedures

Communication

Data entry

Customer service

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Tools

MS Office

Job description

Advanced Patient Services Representative - Hospice

Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details:

Monday - Friday

8a-4:30p

Locations TBD could be located at:
Saint Louis, MO

or

Washington, MO

Education: High school diploma or equivalent.
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:

• * Knowledge of medical terminology, insurance practices, and billing procedures.


• * Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.


• * Proficiency in basic computer skills, including data entry and word processing.


• * Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.


• * Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.


• * Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.


• * Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.


• * Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:

• * Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.


• * Position requires standing and walking during each shift.


• * Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.