Patient Experience & Intake Specialist

CH_050 Cayuga Medical Center at Ithaca, Inc.; Hayts Corner (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health, based at Cayuga Medical Center in Ithaca, NY, is hiring a Patient Service Representative to deliver friendly, efficient frontline support in a clinical setting.

You will handle patient intake, verify demographics, process payments, and triage calls while upholding professional standards and compassionate service. Excellent communication and organizational skills are essential, with flexibility across shifts and onsite work.

Qualifications

• Strong organizational and communication abilities required in a medical office.
• Professional demeanor with attention to accuracy and patient privacy.
• Ability to work independently and adapt to changing situations in a clinical environment.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Skills

Organizational skills

Interpersonal communication

Professional demeanor

Detail-oriented

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Cayuga Health, based at Cayuga Medical Center in Ithaca, NY, is hiring a Patient Service Representative to deliver friendly, efficient frontline support in a clinical setting.

You will handle patient intake, verify demographics, process payments, and triage calls while upholding professional standards and compassionate service. Excellent communication and organizational skills are essential, with flexibility across shifts and onsite work.