Patient Experience & Hospitality Coordinator

Bethany Children's Health Center; Bethany (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Bethany Children's Health Center seeks a Hospitality Coordinator to manage daily hospitality services, conference center operations, and guest relations for patients and families. The role emphasizes service excellence, coordination with hospital departments, and ongoing support to the Guest Relations team.

The position focuses on ensuring a welcoming environment, managing gift shop operations, and maintaining high standards of hospitality throughout the hospital, aligning with the center's

Qualifications

• Associate’s degree required; equivalent combination of education/experience may be considered.
• Bachelor’s degree in hospitality, Healthcare Administration, Communications, or related field preferred.
• 2+ years in hospitality, guest services or patient experience, customer service and/or project management experience strongly preferred.
• Experience coordinating team activities, supporting staff or overseeing operational functions preferred.
• Experience in retail operations or inventory management preferred.

Responsibilities

• Coordinate day-to-day hospitality services to provide a welcoming experience for patients and visitors.
• Manage conference center reservations, room scheduling and setup logistics.
• Coordinate with internal departments to ensure meeting and event spaces are prepared and operational.
• Maintain documentation and follow-up for reservations and hospitality requests.
• Oversee guest relations activities and gift shop operations to reflect service standards.

Skills

Customer service

Hospitality

Team coordination

Project management

Education

Associate's degree

Bachelor's degree

Tools

Inventory management

Job description

Bethany Children's Health Center seeks a Hospitality Coordinator to manage daily hospitality services, conference center operations, and guest relations for patients and families. The role emphasizes service excellence, coordination with hospital departments, and ongoing support to the Guest Relations team.

The position focuses on ensuring a welcoming environment, managing gift shop operations, and maintaining high standards of hospitality throughout the hospital, aligning with the center's