Patient Experience Front Office Specialist

eyecarecenter, OD, PA; Wilson (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

eyecarecenter, OD, PA in Wilson, NC, is seeking a Front Office Specialist to be the first point of contact for patients. This role entails delivering exceptional service, managing patient interactions, and ensuring efficient office operations.

The ideal candidate will have prior medical office experience, excellent communication skills, and proficiency in Microsoft Office tools. The position requires a high school diploma and the ability to provide proof of identity and right to work in the United States.

Qualifications

• Previous medical office experience preferred, particularly in ophthalmics.
• Minimum of 1 year in a customer service role or similar.
• Must pass background check and provide proof of work eligibility.

Responsibilities

• Ensure excellent patient service and manage office flow.
• Handle phone calls and interactions with patients.
• Perform daily reconciliations and manage payments.

Skills

Customer service

Communication

Microsoft Office

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

eyecarecenter, OD, PA in Wilson, NC, is seeking a Front Office Specialist to be the first point of contact for patients. This role entails delivering exceptional service, managing patient interactions, and ensuring efficient office operations.

The ideal candidate will have prior medical office experience, excellent communication skills, and proficiency in Microsoft Office tools. The position requires a high school diploma and the ability to provide proof of identity and right to work in the United States.