Patient Experience Front Office Specialist

EyeCare Partners; Fayetteville (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

EyeCare Partners in Fayetteville, NC, is seeking a Front Office Specialist to be the first point of contact for patients, setting a welcoming tone and delivering a world-class Total Patient Experience. You’ll support check-in/check-out and coordinate front-desk duties with care.

You will greet patients, answer phones, verify insurance, process payments, manage patient flow, and ensure HIPAA compliance while maintaining accurate daily reconciliations and general office tasks as assigned.

Qualifications

• Previous medical office experience preferred; ophthalmic experience preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Fayetteville, NC, is seeking a Front Office Specialist to be the first point of contact for patients, setting a welcoming tone and delivering a world-class Total Patient Experience. You’ll support check-in/check-out and coordinate front-desk duties with care.

You will greet patients, answer phones, verify insurance, process payments, manage patient flow, and ensure HIPAA compliance while maintaining accurate daily reconciliations and general office tasks as assigned.