Patient Experience & Front Office Specialist

EyeCare Partners; Randleman (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and support the Total Patient Experience in a clinical office setting. You will handle check-ins/outs, schedule coordination, and front desk duties with a focus on friendly, efficient service.

The role requires solid customer service, basic medical office experience, and proficiency with Microsoft Office tools. High school diploma or GED is required, and some ophthalmic experience is strongly preferred.

Qualifications

• Previous medical office experience preferred.
• Minimum of 1 year in a role interacting with customers/patients.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Medical office experience

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and support the Total Patient Experience in a clinical office setting. You will handle check-ins/outs, schedule coordination, and front desk duties with a focus on friendly, efficient service.

The role requires solid customer service, basic medical office experience, and proficiency with Microsoft Office tools. High school diploma or GED is required, and some ophthalmic experience is strongly preferred.