Patient Experience Front Office Specialist

EyeCare Partners; Jacksonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading eye care provider in Jacksonville, North Carolina, is seeking a Front Office Specialist to be the first point of contact for patients, ensuring a world-class patient experience. The role involves managing phone communications, checking in/out patients, and handling administrative tasks to maintain efficient patient flow. Candidates should have at least 1 year in a customer interaction role, preferably in a medical setting. Necessary tools include Microsoft Office Suite. Join a dedicated team focused on enhancing vision and improving lives.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients.
• Previous medical office experience preferred.
• Favorable result on background check as required by state.

Responsibilities

• Embrace and execute our Total Patient Experience.
• Answer phones and assure prompt service.
• Check out patients and collect correct payments.
• Manage patient flow and communication.

Skills

Customer service

Medical office procedures

Proficiency in Microsoft Excel

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading eye care provider in Jacksonville, North Carolina, is seeking a Front Office Specialist to be the first point of contact for patients, ensuring a world-class patient experience. The role involves managing phone communications, checking in/out patients, and handling administrative tasks to maintain efficient patient flow. Candidates should have at least 1 year in a customer interaction role, preferably in a medical setting. Necessary tools include Microsoft Office Suite. Join a dedicated team focused on enhancing vision and improving lives.