Patient Experience Front Office Specialist

EyeCare Partners; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading eye care provider in New York is seeking a Front Office Specialist to be the first point of contact for patients and manage administrative responsibilities. The ideal candidate will have previous medical office experience, preferably ophthalmic, and be proficient in Microsoft Office applications. This role requires excellent communication skills, along with the ability to handle patient check-ins, manage flow, and complete necessary administrative tasks to ensure a smooth experience. Join a team dedicated to enhancing vision and improving lives.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients.
• Answer phones and ensure prompt, courteous service.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow to maximize efficiency and customer service.
• Complete daily reconciliations and close day.

Skills

Customer interaction

Administrative tasks

Insurance authorizations

Proficient in Microsoft Office

Excellent communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading eye care provider in New York is seeking a Front Office Specialist to be the first point of contact for patients and manage administrative responsibilities. The ideal candidate will have previous medical office experience, preferably ophthalmic, and be proficient in Microsoft Office applications. This role requires excellent communication skills, along with the ability to handle patient check-ins, manage flow, and complete necessary administrative tasks to ensure a smooth experience. Join a team dedicated to enhancing vision and improving lives.