Ophthalmic Front Desk & Patient Services Specialist

EyeCare Partners; King (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners in King, NC is seeking a Front Office Specialist to be the first point of contact and support the daily patient flow. You will greet patients, answer phones, collect payments, and help coordinate check-in and check-out in a fast-paced clinical environment.

Qualifications include high school diploma or GED and previous medical office experience preferred; proficiency with Microsoft Office is required. This full-time role emphasizes patient service and HIPAA-compliant procedures.

Qualifications

• At least 1 year in a role interacting with customers or patients.
• Ability to pass background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Deliver exceptional Total Patient Experience and build relationships with patients.
• Greet patients promptly with a friendly attitude.
• Answer external and internal phone lines and provide courteous service.
• Manage patient flow and communicate to maximize efficiency.
• Double-check insurance authorizations and maintain flow sheets.
• Check out patients and collect payments per procedures.
• Close day and reconcile cash drawer.
• Adhere to HIPAA and company policies.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in King, NC is seeking a Front Office Specialist to be the first point of contact and support the daily patient flow. You will greet patients, answer phones, collect payments, and help coordinate check-in and check-out in a fast-paced clinical environment.

Qualifications include high school diploma or GED and previous medical office experience preferred; proficiency with Microsoft Office is required. This full-time role emphasizes patient service and HIPAA-compliant procedures.