Ophthalmic Front Office & Patient Experience Specialist

EyeCare Partners; Pelham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading eye care provider is seeking a Front Office Specialist to act as the first point of contact for patients, ensuring a world-class experience. Responsibilities include greeting patients, answering phones, managing patient flow, and assisting with check-in/check-out processes. Ideal candidates will have prior medical office or ophthalmic experience. Must hold a high school diploma or GED and be proficient in Microsoft applications. This role requires strong communication skills and attention to detail.

Qualifications

• Minimum 1 year experience interacting with customers or patients.
• Preferred previous experience in a medical office.
• Must provide proof of identity and right to work in the U.S.

Responsibilities

• Greet patients with a smile and thank them when leaving.
• Answer phones and ensure prompt, courteous service.
• Check out patients and collect correct payments.
• Manage patient flow and maximize communication efficiency.
• Comply with company policies and procedures.

Skills

Customer service

Insurance verification

Communication

Office management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading eye care provider is seeking a Front Office Specialist to act as the first point of contact for patients, ensuring a world-class experience. Responsibilities include greeting patients, answering phones, managing patient flow, and assisting with check-in/check-out processes. Ideal candidates will have prior medical office or ophthalmic experience. Must hold a high school diploma or GED and be proficient in Microsoft applications. This role requires strong communication skills and attention to detail.