Patient Experience Front Office Specialist

Berkshire Health Systems; Pittsfield (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life and disability insurance

Competitive retirement plan

Paid time off

Job summary

Berkshire Medical Center, part of Berkshire Health Systems, is seeking a Front Office Administrator for the BMC Derm & Plastic Surgery practice in Pittsfield, MA. You will handle patient registration, scheduling, reception, and payments, ensuring patient flow and courteous service in a fast-paced setting.

You’ll coordinate triage of calls, maintain confidentiality, and support team operations. Ideal candidates have 1 year of admin experience, basic medical terminology, and strong

Qualifications

• One year of administrative experience in a busy office, preferably a physician practice.
• Medical terminology required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Knowledge of Department specific services preferred.
• Insurance knowledge and billing experience strongly preferred.

Responsibilities

• Handle patient registration, scheduling, and reception.
• Process payments and assist with billing.
• Triage telephone calls and direct to appropriate staff.
• Maintain smooth office flow and patient focus.
• Protect confidentiality and manage sensitive information.

Skills

Interpersonal skills

Telephone skills

Multitasking

Customer service

Education

Two years college

High School diploma

Typing 40 WPM

Medical terminology

Tools

Windows-based PC applications

Billing software

Job description

Berkshire Medical Center, part of Berkshire Health Systems, is seeking a Front Office Administrator for the BMC Derm & Plastic Surgery practice in Pittsfield, MA. You will handle patient registration, scheduling, reception, and payments, ensuring patient flow and courteous service in a fast-paced setting.

You’ll coordinate triage of calls, maintain confidentiality, and support team operations. Ideal candidates have 1 year of admin experience, basic medical terminology, and strong