Luxury Medical Front Desk & Patient Experience Specialist

Boston Center for Plastic Surgery; Massachusetts; On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

Boston Center for Plastic Surgery, a premier plastic surgery and aesthetic practice in the Boston area, seeks a polished front desk coordinator. You will be the first point of contact, delivering high-end customer service in a fast-paced, luxury environment.

Responsibilities include answering calls, scheduling, patient check-in/out, processing payments, and maintaining a welcoming reception area while coordinating with the team for a seamless patient experience.

Qualifications

• High school diploma or GED required; college degree preferred.
• Excellent interpersonal and communication skills.
• Exceptional customer service skills with a professional and polished demeanor.
• Prior experience in a medical office, hospitality, luxury retail, or other high-touch customer service environment.

Responsibilities

• Answer incoming phone calls and direct inquiries to the appropriate team members.
• Schedule and coordinate patient appointments efficiently and accurately.
• Become proficient in practice software systems for scheduling and patient communications.
• Welcome and assist patients during check-in and check-out.
• Process payments, and assist with end-of-day reconciliations.
• Schedule follow-up appointments, check schedules for accuracy and ensure all appointments have been confirmed.
• Maintain a welcoming, organized, and comfortable reception area.
• Assist with general administrative and office responsibilities as needed.

Skills

Customer service

Interpersonal skills

Communication skills

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Boston Center for Plastic Surgery, a premier plastic surgery and aesthetic practice in the Boston area, seeks a polished front desk coordinator. You will be the first point of contact, delivering high-end customer service in a fast-paced, luxury environment.

Responsibilities include answering calls, scheduling, patient check-in/out, processing payments, and maintaining a welcoming reception area while coordinating with the team for a seamless patient experience.