Patient Experience Front Desk Lead & Coach

Berkshire Health Systems; Pittsfield (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Berkshire Health Systems is seeking a Front Desk Supervisor to oversee supervisory and daily operational functions for Front Desk across the Medical Group practices in Pittsfield. You will lead by example, coordinate staff, and act as a content expert and coach to ensure smooth patient flow and service excellence.

The position requires two years of physician practice experience in a busy office, customer service experience, and strong clerical and organizational skills; a high school diploma is

Qualifications

• Two years physician practice experience in a busy office setting.
• Prior supervisory experience preferred.
• Prior customer service experience required
• Knowledge of Medical Terminology preferred
• Excellent clerical and organizational skills required
• High School diploma is required.
• Associates Degree preferred.

Responsibilities

• Oversee supervisory and daily operations of Front Desk for assigned practices.
• Lead staff as organizer, content expert, and coach.
• Serve as liaison for patients and families, solving problems and resolving disputes.
• Participate as a key member of practice management to achieve access, service, quality, and financial goals.

Skills

Customer service

Interpersonal skills

Organizational skills

Leadership

Working under pressure

Education

High School diploma

Associates Degree

Job description

Berkshire Health Systems is seeking a Front Desk Supervisor to oversee supervisory and daily operational functions for Front Desk across the Medical Group practices in Pittsfield. You will lead by example, coordinate staff, and act as a content expert and coach to ensure smooth patient flow and service excellence.

The position requires two years of physician practice experience in a busy office, customer service experience, and strong clerical and organizational skills; a high school diploma is