Clinical Support Representative

Berkshire Health Systems; Pittsfield (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life and disability insurance

Competitive retirement plan

Paid time off

Job summary

Berkshire Medical Center, part of Berkshire Health Systems, is seeking a Front Office Administrator for the BMC Derm & Plastic Surgery practice in Pittsfield, MA. You will handle patient registration, scheduling, reception, and payments, ensuring patient flow and courteous service in a fast-paced setting.

You’ll coordinate triage of calls, maintain confidentiality, and support team operations. Ideal candidates have 1 year of admin experience, basic medical terminology, and strong

Qualifications

• One year of administrative experience in a busy office, preferably a physician practice.
• Medical terminology required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Knowledge of Department specific services preferred.
• Insurance knowledge and billing experience strongly preferred.

Responsibilities

• Handle patient registration, scheduling, and reception.
• Process payments and assist with billing.
• Triage telephone calls and direct to appropriate staff.
• Maintain smooth office flow and patient focus.
• Protect confidentiality and manage sensitive information.

Skills

Interpersonal skills

Telephone skills

Multitasking

Customer service

Education

Two years college

High School diploma

Typing 40 WPM

Medical terminology

Tools

Windows-based PC applications

Billing software

Job description

Berkshire Medical Center · BMC Derm & Plastic Surgery

Hourly Pay Range: 18.9500 through 28.4200

Full Time , Shift 1 , 40 , 8:00am-4:30pm

Week 1: n/a

Week 2: n/a

Week 3: n/a

Week 4: n/a

Monday - Friday

Posted 09/11/2026

DEFINITION/PRIMARY FUNCTION

This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.

POSITION QUALIFICATIONS

(Minimum qualifications are required unless stated otherwise.)

Experience:

One year of administrative experience in a busy office, preferably a physician practice, is required.

Medical terminology required.

Experience in handling multiple telephone lines preferred.

Excellent clerical/organizational skills required.

Working knowledge of Windows based PC applications required.

Knowledge of Department specific services preferred.

Insurance knowledge and billing experience strongly preferred.

Education and Training:

Two years of college or equivalent work experience preferred.

High School diploma or equivalent required.

Typing (40 WPM) is required.

License, Certification & Registration:

N/A

Other Requirements:

Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.

Ability to work independently with minimal supervision.

Ability to work effectively under pressure and in a fast-paced environment.

Ability to handle multiple tasks at once.

Demonstrated competency in handling confidential and sensitive information required.

Excellent telephone skills required.

Sensitive to diverse cultures and cultural differences.

Demonstrated ability to read and follow written/verbal direction.

Knowledge of community services.

Flexible hours required to cover for vacations and earned time absences.

Self-motivated and ability to be independent and flexible within a team framework.

Excellent oral and written communication skills.

Must be able to speak and write the

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.