Patient Experience Front Office Specialist

Clarkson Eyecare, Inc.; Louisville (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

Clarkson Eyecare, Inc. in Louisville, KY is seeking a Front Office Specialist to warmly greet patients, manage check-in/out, and support daily office operations in a fast-paced ophthalmic setting.

You will handle phones, verify insurance, collect payments, and maintain accurate flow sheets while upholding HIPAA and patient service standards. Prior medical office experience is preferred.

Qualifications

• High school diploma or GED.
• Minimum 1 year in a customer-facing role or equivalent.
• Favorable background check; proof of identity and right to work in the United States.

Responsibilities

• Embrace Total Patient Experience and build relationships with patients.
• Provide exceptional service during every patient encounter (in person or by phone).
• Greet patients professionally and thank them as they leave.
• Answer external and internal lines; ensure courteous service at all times.
• Manage patient flow and communicate to maximize efficiency.
• Double check insurance authorizations and build accurate flow sheets.
• Check out patients and collect payments per procedures.
• Complete daily reconciliations and close the cash drawer.
• Comply with HIPAA and company policies; perform general office duties.

Skills

Medical office experience

Customer service

Ophthalmic experience

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. in Louisville, KY is seeking a Front Office Specialist to warmly greet patients, manage check-in/out, and support daily office operations in a fast-paced ophthalmic setting.

You will handle phones, verify insurance, collect payments, and maintain accurate flow sheets while upholding HIPAA and patient service standards. Prior medical office experience is preferred.