Patient Experience Front Office Coordinator - Part-Time

Empower Physical Therapy; Anchorage (AK); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Team outings

Competitive wage

Job summary

Empower Physical Therapy is seeking a Part-time Front Office Coordinator at our Anchorage clinic. The role focuses on delivering a wow patient experience, managing scheduling, billing discussions, and maintaining a high level of customer service.

The FOC will support the team with appointments, communications, and front-desk operations. The ideal candidate will have strong multitasking, excellent communication, and a customer-oriented approach, with familiarity in Microsoft Office tools and

Qualifications

• Strong experience in front office or patient-facing roles.
• Proficient with Microsoft Office suite and practice management software.
• Excellent communication and multitasking abilities.
• Knowledge of HIPAA compliance and patient privacy.

Responsibilities

• Greet and assist patients, maintaining a welcoming front desk.
• Schedule appointments and manage the Plan of Care follow-ups.
• Assist in insurance restrictions and patient collections.
• Maintain a clean, professional reception area and accurate records.
• Respond to calls and messages promptly and professionally.
• Track clinic metrics and utilization to meet goals.
• Support new employee training and team communications.
• Ensure HIPAA compliance in all front-office activities.

Skills

Multi-tasking

Well-organized

Exquisite communication

Time management

Tools

Microsoft Excel

Microsoft Teams

Outlook

Email tools

Job description

Empower Physical Therapy is seeking a Part-time Front Office Coordinator at our Anchorage clinic. The role focuses on delivering a wow patient experience, managing scheduling, billing discussions, and maintaining a high level of customer service.

The FOC will support the team with appointments, communications, and front-desk operations. The ideal candidate will have strong multitasking, excellent communication, and a customer-oriented approach, with familiarity in Microsoft Office tools and