Office Coordinator

Select Physical Therapy; Fairbanks (AK); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Company 401(k) match

Life and disability protection

Job summary

Select Physical Therapy in Fairbanks is seeking an Office Coordinator to oversee front desk operations, ensuring an exceptional patient experience and coordinating with providers and referral sources. The role emphasizes leadership, staff training, and efficient clinic workflows within a full-time, on-site setting.

The position offers a comprehensive benefits package, PTO, and opportunities for professional development while supporting a patient-focused clinic environment.

Qualifications

• Bachelor's degree in business administration or related field or equivalent combination of education and experience.
• 2-4 years of high-volume medical office experience required.
• Supervisory/management experience preferred.

Responsibilities

• Lead and supervise front office operations, fostering a positive, patient-centered culture.
• Manage front office staffing, scheduling and coverage to support efficient daily operations.
• Recruit, onboard, train, coach and develop front office staff and conduct performance evaluations.
• Ensure compliance with organizational policies and maintain accurate front office functions (authorizations, charge posting, records).
• Monitor expenses and inventory, ensuring cost control and timely office supplies ordering.
• Assist and support all essential functions of the Patient Service Specialist role.

Skills

Leadership

Customer service

Front desk operations

Scheduling

Education

Bachelor's degree in business administration or related field

Equivalent combination of education and experience

Job description

Position: Office Coordinator

Location: 3455 Rewak Dr. #106; Fairbanks, AK 99709

Type of Employment: Full Time

Schedule: Weekdays, Clinic Hours

Compensation: $58,000 - $62,000/year (based on experience)

At Select Physical Therapy, we believe in delivering an excellent patient experience, starting at the front desk. The Office Coordinator plays a key role in creating an exceptional experience for patients, referral sources, and team members. This position oversees the daily operations of the front office, ensuring efficient workflows, outstanding customer service, and a welcoming environment. The Office Coordinator provides leadership, training, and support to front desk staff while serving as a central point of communication between patients, providers, and referral sources.

Why Join Us:

• Start Strong: Thorough orientation program to ensure a smooth transition into our setting
• Your Impact Matters: Join a team of over 44,000 committed to providing exceptional patient care
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
• Lead and supervise front office operations, fostering a positive, patient-centered culture and delivering exceptional service to patients, staff, and referral partners.
• Manage front office staffing, scheduling, and coverage plans to support efficient daily operations and maximize patient access to care.
• Recruit, onboard, train, coach, and develop front office team members, including conducting performance evaluations and addressing employee relations matters.
• Ensure compliance with organizational policies, procedures, and administrative processes, while maintaining accurate front office functions such as authorizations, charge posting, and record management.
• Monitor operational expenses and inventory, ensuring effective cost management and timely ordering of office supplies.
• Assist and support all essential functions of the Patient Service Specialist job

Minimum Qualifications

• Bachelor's degree in business administration or related field OR equivalent combination of education and experience.
• Two to four years of high-volume, medical office experience required.

Preferred Qualifications

• One to two years of supervisory and management experience preferred.