Front Office Coordinator

Empower Physical Therapy; Anchorage (AK); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Team outings

Competitive wage

Job summary

Empower Physical Therapy is seeking a Part-time Front Office Coordinator at our Anchorage clinic. The role focuses on delivering a wow patient experience, managing scheduling, billing discussions, and maintaining a high level of customer service.

The FOC will support the team with appointments, communications, and front-desk operations. The ideal candidate will have strong multitasking, excellent communication, and a customer-oriented approach, with familiarity in Microsoft Office tools and

Qualifications

• Strong experience in front office or patient-facing roles.
• Proficient with Microsoft Office suite and practice management software.
• Excellent communication and multitasking abilities.
• Knowledge of HIPAA compliance and patient privacy.

Responsibilities

• Greet and assist patients, maintaining a welcoming front desk.
• Schedule appointments and manage the Plan of Care follow-ups.
• Assist in insurance restrictions and patient collections.
• Maintain a clean, professional reception area and accurate records.
• Respond to calls and messages promptly and professionally.
• Track clinic metrics and utilization to meet goals.
• Support new employee training and team communications.
• Ensure HIPAA compliance in all front-office activities.

Skills

Multi-tasking

Well-organized

Exquisite communication

Time management

Tools

Microsoft Excel

Microsoft Teams

Outlook

Email tools

Job description

Company Description

We are looking for a Part-time Front Office Coordinator to join our team!

Company Description

We are looking for a Part-time Front Office Coordinator to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than.

Job Description

The Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals.

Duties And Responsibilities

• Assisting with new employee training
• You are the face and voice of the company
• Maintaining a clean and professional image
• Ability to provide exceptional customer service
• Answering phones, and returning voice mails promptly
• Attending the two-way texting feature for easier communication with patients
• Scheduling appointments and full Plan of Care (POC)
• Visit type rules
• Insurance restrictions
• Therapist specialties
• Visit types and ability to discern when to schedule
• Assist in auth visit tracking and timely notification to the Auth Specialist
• Directing/signing for mail/packages
• Clearing out/monitoring the fax inbox
• Collections
• Obtain collections of 90%+
• Inform patients of collection expectations
• Ensure accuracy in CC, check and cash collections
• Co-pays / Co-insurance / Deductibles
• Enforcing the strict cancellation/rescheduling policy
• Experience with a variety of office software (email tools, spreadsheets, and databases
• Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm)
• Clearing provider schedules for planned and unplanned outages or PTO
• Attending ongoing trainings and bringing improvement ideas to the table for team discussion
• Placing high emphasis on HIPAA compliance
• Utilizing Microsoft TEAMS and Outlook for company correspondence
• Tracking metrics
• Keeping excel trackers up to date
• Keeping a pulse on utilization and arrival rate
• Assistance the NPC's with New Patient Evaluation scheduling
• Understanding common patient objections and how to combat those on the spot
• Grneral understanding of what PT is and ability to explain the value of PT to a patient or interested party
  

Skills

• Multi-tasking
• Well-organized with a customer-oriented approach
• Exquisite communication and people skills
• Excellent time management and problem-solving skills

Abilities

• Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively
• Ability to communicate clearly
• Ability to establish and maintain effective working relationships with patients, as a team member, and the public
  

Additional Information

Location: Empower Anchorage 7985 E 16th Ave, Anchorage AK 99504

Hours: up to 29 hrs/ week

Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (www.empoweralaska.com)

Job Type: Part-time