Patient Experience & Front Office Coordinator

Athletico; Kentucky; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision

HSA & FSAs

Fertility benefit

Life Insurance

Disability insurance

401(k) retirement plan

Paid time off

Holiday time off

Employee discounts

Job summary

Athletico is seeking a Patient Experience Coordinator in Kentucky to ensure accurate patient intake and financial clearance, delivering a seamless front‑office experience while maintaining data integrity and supporting revenue cycle performance.

The role reports to the Clinic Manager and collaborates with clinical teams and the PES, requiring strong customer service, EMR proficiency, and knowledge of insurance verification and financial responsibilities.

Qualifications

• High School Diploma or GED.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front‑office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations teams to resolve complex issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources.
• Support clinic engagement by organizing patient milestone celebrations and community activities.

Skills

Customer service

MS Office

Insurance knowledge

Payments handling

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards

Reporting tools

Job description

Athletico is seeking a Patient Experience Coordinator in Kentucky to ensure accurate patient intake and financial clearance, delivering a seamless front‑office experience while maintaining data integrity and supporting revenue cycle performance.

The role reports to the Clinic Manager and collaborates with clinical teams and the PES, requiring strong customer service, EMR proficiency, and knowledge of insurance verification and financial responsibilities.