Patient Experience Front Office Coordinator

Hanger; Jefferson City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Medical, Dental, Vision

401k

Parental leave

Referral program

Mentorship

Job summary

Hanger, Inc. is seeking a front desk/reception professional to ensure a seamless experience for patients, staff, and referrals. You will manage front office operations, greet patients, verify demographics and insurance, and handle payments with accuracy.

The ideal candidate has a background in front desk or reception work with strong communication skills and computer proficiency, and may have experience with medical front office procedures. A valid driver’s license is preferred.

Qualifications

• High school diploma or equivalent required or a suitable combination of education and experience.
• Strong interpersonal, oral and written communication skills are essential.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have or be eligible for a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times and respond to inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, casts/measurements, deliveries, and prosthetic care planning.
• Serve as liaison for clinic services and patient experience programs; refer to available resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Communication skills

Reception experience

Computer proficiency

Interpersonal skills

Medical front office

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Job description

Hanger, Inc. is seeking a front desk/reception professional to ensure a seamless experience for patients, staff, and referrals. You will manage front office operations, greet patients, verify demographics and insurance, and handle payments with accuracy.

The ideal candidate has a background in front desk or reception work with strong communication skills and computer proficiency, and may have experience with medical front office procedures. A valid driver’s license is preferred.