Patient Experience Front Desk Specialist – Full-Time

ProgressiveHealth Rehabilitation, Inc; Newburgh (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical benefits

401(k) with company match

Growth opportunities

Free clinic access

Job summary

ProgressiveHealth Rehabilitation, Inc. in Newburgh, IN is seeking a Patient Experience Specialist to join our in‑office team. This full‑time, weekday, day‑shift role focuses on front office duties and delivering excellent patient service inside our clinic.

You will schedule and register patients, coordinate referrals, explain insurance coverage, collect payments, and answer calls with professionalism. No prior experience is required, but healthcare exposure is a plus, and growth opportunities

Qualifications

• High school diploma or GED required.
• Minimum 1 year of related office or medical front desk experience preferred.
• Exemplary communication, organization, and confidentiality.

Responsibilities

• Schedule and reschedule appointments and manage patient flow.
• Register patients at check-in/out and verify information.
• Coordinate referrals with physicians and obtain prior authorizations.
• Educate patients on insurance coverage and payment responsibilities.
• Answer calls professionally and manage messages.

Skills

Customer service

Appointment scheduling

Phone & front desk communication

Data entry

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

ProgressiveHealth Rehabilitation, Inc. in Newburgh, IN is seeking a Patient Experience Specialist to join our in‑office team. This full‑time, weekday, day‑shift role focuses on front office duties and delivering excellent patient service inside our clinic.

You will schedule and register patients, coordinate referrals, explain insurance coverage, collect payments, and answer calls with professionalism. No prior experience is required, but healthcare exposure is a plus, and growth opportunities