Patient Experience Coordinator - In-Office, Full-Time

ProgressiveHealth; Newburgh (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO and holidays

Medical/Dental/Vision insurance

401(k) + company match

Life/AD&D and disability insurance

Growth opportunities

Job summary

ProgressiveHealth of Indiana, LLC in Newburgh, IN seeks a Patient Experience Specialist to manage front-office duties and patient interactions. This in-office, full-time role involves scheduling, registration, insurance verification, and payment collection, with a focus on excellent customer service.

The ideal candidate has a high school diploma or GED and at least 1 year of relevant experience. No sponsorship needed; a weekday, day-shift schedule is provided in a growing healthcare organization.

Qualifications

• High school diploma or GED required; college degree not required.
• At least 1 year of related experience and/or training; medical office experience preferred but not required.

Responsibilities

• Schedule and recapture appointments, reschedule missed visits and manage patient flow.
• Register patients at check-in/out and verify information accuracy.
• Coordinate referrals with patients or physicians and log referrals.
• Schedule initial evaluations and follow-ups per treatment plan.
• Verify insurance and obtain prior authorizations when needed.
• Educate patients about coverage and billing responsibilities for therapy services.
• Collect co-pays, deductibles, and other payments prior to visits.
• Answer calls professionally and route messages as needed.

Skills

Customer service

Communication

Professionalism

Multitasking

Confidentiality

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Databases

Job description

ProgressiveHealth of Indiana, LLC in Newburgh, IN seeks a Patient Experience Specialist to manage front-office duties and patient interactions. This in-office, full-time role involves scheduling, registration, insurance verification, and payment collection, with a focus on excellent customer service.

The ideal candidate has a high school diploma or GED and at least 1 year of relevant experience. No sponsorship needed; a weekday, day-shift schedule is provided in a growing healthcare organization.