Patient Experience Front Desk Specialist

Root Center for Advanced Recovery; Windham (CT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Short-term disability

Retirement plan with company match

4 weeks PTO

Paid holidays

Birthday holiday

Professional development funding

Bonus eligibility

35-hour work week

NHSC loan repayment eligibility

Job summary

Root Center for Advanced Recovery in Connecticut is seeking a Patient Service Representative to deliver outstanding customer service, greet patients, verify information, and direct them to the appropriate staff, ensuring a welcoming and efficient experience.

The role also handles administrative tasks, billing duties, and coordination with the clinic team. The position offers a starting rate of $20.00 with a 35-hour work week, comprehensive benefits, and opportunities for professional development.

Qualifications

• A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience.
• Must possess effective communication skills.
• Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Proven ability to work effectively in a team environment.
• Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software.
• Strong organizational skills and attention to detail.

Responsibilities

• Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff.
• Check-in desk duties: Verify patient information and direct patient to staff member according to instructions; perform BACs, obtain signatures on lab slips, label specimens, instruct on U/A processes, supervise when required, read U/A temperatures, process instant U/As and update medical records; restock supplies and close desk at day end.
• Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable including billing and insurance authorization; photograph clients and prepare ID cards; electronically prepare medical records for new admissions; process refunds; perform clerical duties and take minutes at staff meetings; assist with DMHAS client tracking and other duties.
• Reports: daily reconciliation client fee reports; patient test status reports; weekly and monthly reports for the clinic supervisor.
• Office Supplies and IOP Supplies: order supplies, maintain inventory and keep a neat, organized supply area.

Skills

Communication skills

Secretarial experience

Microsoft Office

Medical assisting skills

Teamwork

Electronic Medical Records

Education

High school diploma or GED

Business degree (2-year)

Job description

Root Center for Advanced Recovery in Connecticut is seeking a Patient Service Representative to deliver outstanding customer service, greet patients, verify information, and direct them to the appropriate staff, ensuring a welcoming and efficient experience.

The role also handles administrative tasks, billing duties, and coordination with the clinic team. The position offers a starting rate of $20.00 with a 35-hour work week, comprehensive benefits, and opportunities for professional development.