Patient Service Representative (Full Time 35 hours)

Root Center for Advanced Recovery; Windham (CT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Short-term disability

Retirement plan with company match

4 weeks PTO

Paid holidays

Birthday holiday

Professional development funding

Bonus eligibility

35-hour work week

NHSC loan repayment eligibility

Job summary

Root Center for Advanced Recovery in Connecticut is seeking a Patient Service Representative to deliver outstanding customer service, greet patients, verify information, and direct them to the appropriate staff, ensuring a welcoming and efficient experience.

The role also handles administrative tasks, billing duties, and coordination with the clinic team. The position offers a starting rate of $20.00 with a 35-hour work week, comprehensive benefits, and opportunities for professional development.

Qualifications

• A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience.
• Must possess effective communication skills.
• Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Proven ability to work effectively in a team environment.
• Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software.
• Strong organizational skills and attention to detail.

Responsibilities

• Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff.
• Check-in desk duties: Verify patient information and direct patient to staff member according to instructions; perform BACs, obtain signatures on lab slips, label specimens, instruct on U/A processes, supervise when required, read U/A temperatures, process instant U/As and update medical records; restock supplies and close desk at day end.
• Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable including billing and insurance authorization; photograph clients and prepare ID cards; electronically prepare medical records for new admissions; process refunds; perform clerical duties and take minutes at staff meetings; assist with DMHAS client tracking and other duties.
• Reports: daily reconciliation client fee reports; patient test status reports; weekly and monthly reports for the clinic supervisor.
• Office Supplies and IOP Supplies: order supplies, maintain inventory and keep a neat, organized supply area.

Skills

Communication skills

Secretarial experience

Microsoft Office

Medical assisting skills

Teamwork

Electronic Medical Records

Education

High school diploma or GED

Business degree (2-year)

Job description

At Root Center for Advanced Recovery, we build relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery. We are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing ourselves, embracing new perspectives, and recognizing that progress is the destination. For more than 150 years, we have remained committed to inspiring hope and strengthening the communities we serve.

Starting Rate: $20.00

We offer a competitive compensation package designed to support your personal and professional well-being, including comprehensive medical, dental, and vision coverage, employer-paid life insurance and short-term disability, a generous retirement plan with up to a 10% employer contribution, four weeks of PTO, paid holidays (including your birthday), professional development funding and training days, annual bonus eligibility, excellent work-life balance with a 35-hour work week and no current on-call responsibilities, and eligibility for multiple NHSC Loan Repayment Programs.

Time: 5:30am through 1:30pm

Position Summary

The Patient Service Representative is r esponsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations.

Minimum Qualification Requirements

A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail.

Position Responsibilities And Expectations

• Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff
• Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC’s, obtaining patients signature on lab slips; label specimens as required ; instruct patient to provide U/A (and supervise when required); reading temperature of U/A’s, accepting U/A’s, placing patients in medicating queue (pressing F12),preparing U/A’s for transport to Lab; processing instant U/A’s and entering results in patients’ medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly
• Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staff meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed.

• Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor.
• Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room

EEO Statement

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.