Front Desk & Clinic Operations Technician

Recovery Network of Programs; Stratford (CT); On-site; USD 18,000 - 25,000; Part time

Job summary

Recovery Network of Programs in Stratford, CT seeks a part-time receptionist to manage phone inquiries, check-in clients in the EHR, and support clinic operations. The role requires strong customer service, confidentiality, and basic computer skills.

Responsibilities include coordinating tasks, monitoring the lobby, and assisting with urine collection setups, with weekend shifts on Fridays and Saturdays. A Spanish-speaking candidate is strongly preferred, and familiarity with EHR systems is

Qualifications

• Excellent customer service and communication skills.
• Bilingual Spanish Strongly Preferred.
• Ability to multitask and stay organized.
• Understanding of client confidentiality regulations.
• Proficiency with Microsoft Word, Excel, and Windows.

Responsibilities

• Answer clinic phones as the main point of contact and route calls appropriately.
• Review client profiles and check them in through the EHR system.
• Communicate tasks and memos to clients and staff as needed.
• Monitor the lobby and manage client behavior in the medicating line.
• Assist in setting up clients for urine collection and toxicology procedures.
• Maintain organization of the tech booth and lobby presentation.
• Perform data entry and basic record-keeping as required.
• Possess agency-approved driving duties and comply with safety policies.
• Support Saturday coverage rotations and overall clinic operations.

Skills

Customer service

Bilingual Spanish

Multitasking

Organizational skills

Written communication

Confidentiality

Computer literacy

Education

High School diploma or GED

AS Degree or related experience preferred

Tools

Microsoft Word

Microsoft Excel

Windows

EHR systems

Job description

Recovery Network of Programs in Stratford, CT seeks a part-time receptionist to manage phone inquiries, check-in clients in the EHR, and support clinic operations. The role requires strong customer service, confidentiality, and basic computer skills.

Responsibilities include coordinating tasks, monitoring the lobby, and assisting with urine collection setups, with weekend shifts on Fridays and Saturdays. A Spanish-speaking candidate is strongly preferred, and familiarity with EHR systems is