Patient Experience Front Desk Specialist

ENT Specialty Partners; Wichita Falls (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

ENT Specialty Partners in Wichita Falls, TX, seeks a Front Desk Receptionist to be the first point of contact for patients. You will check patients in/out, schedule appointments, answer phones, and handle basic billing questions in a friendly, professional manner.

You will maintain a clean reception area, verify insurance information, collect payments, and support daily front desk operations. This on-site role offers daytime hours Monday–Friday in a clinical setting, with occasional after-hours

Qualifikationen

• High school diploma or GED required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Excellent customer service with proficiency in MS Office and scheduling systems.
• Able to work independently or in a team and adapt to change.

Aufgaben

• Greet and check in patients, ensuring timely flow.
• Manage multiple phone lines and scheduling systems.
• Provide patients with visit information, charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, coinsurance, deductibles, balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception area clean and sanitized.
• Assist patients in distress and monitor waiting area safety.
• Support team with additional tasks as needed.

Kenntnisse

Communication

Active listening

Time management

Organized

Detail-oriented

Customer service

MS Office

Scheduling systems

Teamwork

Ausbildung

High school diploma or GED

Tools

MS Office

Scheduling systems

Jobbeschreibung

ENT Specialty Partners in Wichita Falls, TX, seeks a Front Desk Receptionist to be the first point of contact for patients. You will check patients in/out, schedule appointments, answer phones, and handle basic billing questions in a friendly, professional manner.

You will maintain a clean reception area, verify insurance information, collect payments, and support daily front desk operations. This on-site role offers daytime hours Monday–Friday in a clinical setting, with occasional after-hours