Medical Front Desk Specialist – Patient Services

Univer. Of Kansas Schoo; Wichita (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Midtown Clinic seeks a receptionist to manage check-in/out, schedule in-house appointments, and handle patient inquiries. You will verify insurance, collect payments, and maintain patient records in the EMR. This role requires strong customer service, accuracy, and HIPAA adherence.

The position is full-time, with a 40-hour week in Wichita, KS, starting at $17.00 per hour and commensurate with experience. Prior medical office experience is preferred, especially with electronic health records.

Qualifications

• High School Graduate or GED
• One to two years medical office experience preferred
• EHR experience preferred (we use eClinicalWorks)

Responsibilities

• Greets patients in a prompt and courteous manner, provides support and guidance as needed, and maintains a positive customer service environment
• Obtains completed patient forms and signed acknowledgement of receiving copies of office policies and legally required documents
• Updates patient demographic and payment-related information
• Performs insurance benefit verification
• Collects monies due for patient visits (e.g., co-pay, deductible, co-insurance, self-pay) and refers to the Billing department when appropriate
• Scans patient registration documents and insurance cards into patient’s electronic health record
• Checks patients in and out for appointments
• Answers telephone, schedules appointments, directs/transfers calls to appropriate departments
• Performs daily balancing of payment batch
• Sort and distribute faxes and other patient correspondence
• Monitors provider schedules and organizes patient flow
• Maintains clean, orderly reception area and lobby
• Assists with scanning and indexing of documents into the EMR
• Participates in clinic process improvement activities and team meetings to ensure efficient operations
• Understands and follows all HIPAA guidelines and procedures.
• Reliable attendance and punctuality
• Other duties as assigned

Skills

Customer service

Data entry

Time management

Attention to detail

HIPAA knowledge

Education

High School diploma or GED

Tools

eClinicalWorks

Job description

Midtown Clinic seeks a receptionist to manage check-in/out, schedule in-house appointments, and handle patient inquiries. You will verify insurance, collect payments, and maintain patient records in the EMR. This role requires strong customer service, accuracy, and HIPAA adherence.

The position is full-time, with a 40-hour week in Wichita, KS, starting at $17.00 per hour and commensurate with experience. Prior medical office experience is preferred, especially with electronic health records.