Medical Front Desk & Scheduling Coordinator

Rothman Orthopaedics; Glen Mills (Delaware County); On-site; USD 22,000 - 30,000; Full time

Job summary

Rothman Orthopaedics in Glen Mills, PA seeks a full-time Physical Therapy Front Desk Receptionist to greet patients, verify demographics and insurance, and manage scheduling using eCW. The role coordinates with PT/OT staff to optimize clinic flow and ensure proper authorization for visits and services.

Responsibilities include patient check-in, co-pay processing, and preparing new patient packets, while handling calls, payments, and referrals.

Qualifications

• High School diploma or GED minimum education requirement.
• Minimum of one years' experience in medical office environment.
• Computer skills including, but not limited to, MS Office.
• Knowledge of business office procedures & medical terminology preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Update the eCW system on patients’ arrival and referral information.
• Utilizes eCW to enter co-payments and notes to the Business Office.
• Checks out and makes patient follow-up appointment with Physical Therapy Provider.
• Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management to maximize clinic and therapist flow including time off.
• Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
• Ensures proper forms and clinical information is submitted to insurance companies to obtain insurance authorization as determined in verification process.
• Track authorized PT visits, unit and time limits.
• Informs therapist when additional visits need to be requested and provides therapist the appropriate forms, should clinical information be required for insurance authorization for initial and ongoing visits.
• Creates a new patient packet that includes: PT benefit verification form, physical or hand therapy questionnaire and prescription.
• Utilize eCW to scan patient documents. To include: PT benefit verification forms, authorizations, questionnaires, prescriptions and home exercise programs.
• Collects self-pay and supply payments as indicated on the fee schedules on the RI Intranet tab (Therapy tab).
• Answers telephone, screens calls, takes messages, and provides information.
• Assist patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Re-supply front desk for the day.
• Collect applicable insurance co-pay information and referrals.
• Batch out and balance end of day payments.
• Assist other front desk personnel in situations with irate patients.
• Prepare all work for the next business day including referral number, authorization number for Physical/Occupational Therapy visits and splints.
• Print out all related paperwork for patients’ appointments with the therapist.
• Works in conjunction with the Patient Responsible team to collect past due balances.
• Attends meetings as required.
• Performs related work as required.
• Other duties as assigned by manager/director.

Skills

Customer service

Communication

Medical terminology knowledge

Education

High School diploma or GED

Tools

eCW

MS Office

Job description

Rothman Orthopaedics in Glen Mills, PA seeks a full-time Physical Therapy Front Desk Receptionist to greet patients, verify demographics and insurance, and manage scheduling using eCW. The role coordinates with PT/OT staff to optimize clinic flow and ensure proper authorization for visits and services.

Responsibilities include patient check-in, co-pay processing, and preparing new patient packets, while handling calls, payments, and referrals.