Front Desk Receptionist

Rothman Orthopaedics; Washington Crossing (NJ); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Rothman Orthopaedics is seeking a Front Desk Receptionist to greet patients, direct visitors, and coordinate appointments with a courteous, professional approach.

You will verify demographics and insurance in eCW, collect copays, update records, answer calls, and support the Business Office while maintaining a tidy lobby.

A high school diploma or GED and at least one year of medical office experience are required; strong communication and multitasking skills are essential.

Qualifications

• High school diploma or GED is required.
• Minimum of one year’s experience in a medical office environment.
• Familiarity with medical terminology and MS Office is preferred.

Responsabilités

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients and updates demographic and insurance information in eCW.
• Collects copay information and referrals, and prints related paperwork for appointments.
• Answers telephone in a professional manner, screens calls, and forwards messages.
• Balances end-of-day payments and assists with other front desk tasks as needed.

Connaissances

Customer service oriented

Excellent communication

Time management

Telephone etiquette

Formation

High School Diploma or GED

Outils

MS Office Suite

Description du poste

Job Summary:The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff.Key Accountabilities:Increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, and cross training to assist in other areas.Essential Duties:Greets patients and visitors in a prompt, courteous, and helpful manner.Checks in patients, verifies and updates demographic and insurance information in eCW.Updates the eCW system on patients’ arrival and records referral information. Utilizes eCW to enter the copayment and notes to the Business Office.Checks out and makes appointments for follow-up patients' office schedules.Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.Assists patients with ambulatory difficulties.Screens visitors and responds to routine requests for information.Collects applicable insurance co-pay information and referrals.Batches out and balances end-of-day payments.Assists other front desk personnel in situations with irate patients.Maintains work area and lobby in a neat and orderly manner.Re-supplies front desk for the day.Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.Prints out all related paperwork for patients’ appointments with the physician.Attends meetings as required.Works in conjunction with Patient Responsible team to collect past due balances.Exemplifies the desired culture and philosophies of the organization.Qualifications:High School Diploma or GED minimum education requirementMinimum of one (1) year’s experience in medical office environmentKnowledge of business office procedures & medical terminology (preferred)Computer skills including, but not limited to, MS Office SuitePrimary Office:116 Washington Crossing Pennington Rd, Pennington, NJ 08534, USASecondary Offices: for coverage purposes1079 Whitehorse Mercerville Rd, Hamilton Township, NJ 08610, USA100 K Johnson Boulevard N Suite 101, Bordentown Township, NJ 08505, USA4301 US-1, Monmouth Junction, NJ 08852, USAOffice Hours:Monday - Friday: 7:30am - 4:30pmTotal Hours per Week:40Status:permanentPay Range:$16.00/hr - $22.00/hrOur Commitment to Employees:Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.