Patient Concierge & Front Desk Specialist

Rothman Orthopaedics; Marlton (NJ); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Rothman Orthopaedics is seeking a Front Desk Receptionist in Marlton, NJ. The role involves greeting patients, verifying demographics and insurance in the eCW system, collecting co-pays, and scheduling follow-up appointments.

The position requires strong customer service skills and experience with medical office operations. The receptionist will manage phone inquiries, assist patients with ambulatory needs, and support the front desk team to ensure smooth daily operations and accurate

Formación

• High School Diploma or GED is the minimum education requirement.
• Minimum of 1 year of experience as a medical receptionist or patient registrar.
• Experience with electronic medical records (eCW) and MS Office Suite is preferred.

Responsabilidades

• Greet and check in patients and visitors promptly and courteously.
• Verify and update patient demographics and insurance information in eCW.
• Enter copayments and notes for the Business Office and update referrals.
• Schedule follow‑up appointments and manage the front desk workflow.
• Answer phones professionally, screen calls, and route messages as needed.
• Collect copay information and referrals and balance end-of-day payments.
• Maintain a neat, organized lobby and assist with other duties as needed.

Conocimientos

EMR experience

MS Office

Customer service

Educación

High School Diploma or GED

Herramientas

eCW EMR

Descripción del empleo

Rothman Orthopaedics is seeking a Front Desk Receptionist in Marlton, NJ. The role involves greeting patients, verifying demographics and insurance in the eCW system, collecting co-pays, and scheduling follow-up appointments.

The position requires strong customer service skills and experience with medical office operations. The receptionist will manage phone inquiries, assist patients with ambulatory needs, and support the front desk team to ensure smooth daily operations and accurate