Patient Experience Front Desk Specialist

5000 Wellstar Medical Group, LLC; Chattanooga (TN); On-site; USD 35,000 - 46,000; Full time

Job summary

Wellstar Medical Group, LLC is seeking a Front Office Specialist to deliver exceptional patient service, register and schedule patients, and support front office operations.

The role emphasizes greeting patients, handling cash, coordinating with clinical staff, and maintaining accurate records within the EHR system.

Ideal candidates have 1–2 years of front office experience in healthcare and a high school diploma or GED, contributing to a welcoming and efficient patient experience.

Qualifications

• 1-2 years administrative front office experience in a physician practice or health care setting.
• High School Diploma or GED required.

Responsibilities

• Greet patients and guests warmly in person or on the phone.
• Register and schedule patients; check in/out and collect payments.
• Manage cash, verify balances, and balance reports.
• Coordinate with clinical staff and providers as part of a team.
• Assist with administrative tasks and reminders for appointments.

Skills

Customer service

Communication

Administrative tasks

Cash handling

Scheduling

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Medical Group, LLC is seeking a Front Office Specialist to deliver exceptional patient service, register and schedule patients, and support front office operations.

The role emphasizes greeting patients, handling cash, coordinating with clinical staff, and maintaining accurate records within the EHR system.

Ideal candidates have 1–2 years of front office experience in healthcare and a high school diploma or GED, contributing to a welcoming and efficient patient experience.