Patient Experience & Front Desk Specialist

One Medical; Sunnyvale (CA); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free One Medical memberships for you,

Paid sabbatical for every five years

PTO cash outs

401K match

Pre-Tax commuter benefits

Medical, Dental and Vision plans

Life Insurance

Disability insurance

UpToDate Subscription

CME stipend

Rounds - learning sessions

Conference discounts

Job summary

One Medical is seeking a dedicated Member Support Specialist (Administrative Assistant) to be the first point of contact for patients in the Sunnyvale office. You will ensure a welcoming, efficient lobby experience, handle check-in/out, verify insurance, and support the care team with various administrative tasks.

You will use our technology suite, including Slack, G-Suite, Zoom, and the 1Life EMR, to manage scheduling, communications, and documentation.

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.

Responsibilities

• Provide front-of-house support including check-in/check-out and insurance verification.
• Manage patient intake, same-day scheduling and follow-up appointments.
• Support office providers and team through ad hoc requests and problem solving.
• Navigate Slack, G-Suite, Zoom and EMR 1Life to complete daily tasks.
• Maintain lobby appearance and restock supplies as needed.

Skills

Customer-facing experience

Verbal communication

Written communication

Team collaboration

Tech savviness

Tools

Slack

G-Suite

Zoom

EMR 1Life

Job description

One Medical is seeking a dedicated Member Support Specialist (Administrative Assistant) to be the first point of contact for patients in the Sunnyvale office. You will ensure a welcoming, efficient lobby experience, handle check-in/out, verify insurance, and support the care team with various administrative tasks.

You will use our technology suite, including Slack, G-Suite, Zoom, and the 1Life EMR, to manage scheduling, communications, and documentation.