Patient Experience Specialist — Front Desk

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors.

You will manage front desk operations, schedule appointments, and support overall patient flow to ensure a positive experience. The role requires strong communication, basic computer skills, and a commitment to confidentiality, empathy, and professionalism under pressure.

Qualifications

• Strong verbal and written communication for patient and staff interactions.
• Basic computer skills, including data entry and word processing.
• Excellent customer service, empathetic and patient-focused.
• Accuracy and attention to detail in patient information entry and scheduling.
• Maintain confidentiality and privacy in all patient interactions.
• Adaptable and able to work under pressure with professionalism.
• Attend Clinic Core Front Desk Training post-hire.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Professionalism under pressure

Front desk training

Education

High school diploma

Tools

Word processing

Job description

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors.

You will manage front desk operations, schedule appointments, and support overall patient flow to ensure a positive experience. The role requires strong communication, basic computer skills, and a commitment to confidentiality, empathy, and professionalism under pressure.