Traveling Front Desk Specialist — Patient Concierge

Compass Health, Inc.; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Compass Health Network seeks a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure smooth check-in across regional clinics. You will travel to assigned clinic locations to provide coverage where needed, with a Monday–Friday, 40-hour schedule.

Ideal for someone who excels in customer service, enjoys variety, and thrives in fast-paced health-care environments. You’ll be part of a mission-driven team removing barriers to care and delivering

Qualifications

• High School/GED preferred.
• At least one year of customer service experience required.
• A valid driver’s license and agency-established minimum automobile coverage required.

Responsibilities

• Greet clients with warmth and professionalism upon arrival.
• Manage check-in/check-out processes, appointment confirmations, and daily schedules.
• Verify and update insurance and demographic information at each visit.
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
• Answer phones courteously and route calls/messages appropriately.
• Monitor lobby and waiting area to ensure a welcoming and timely experience.
• Balance daily cash collections and submit to designated supervisor.
• Disperse incoming mail and ensure the front-desk area is clean and organized.
• Collaborate with clinical and office staff to support smooth clinic operations.
• Travel to multiple Compass Health clinic sites in the region as assigned.
• Maintain regular attendance and flexibility to accommodate changing schedules.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Skills

Customer service

Front desk operations

Communication

Education

High School/GED

Job description

Compass Health Network seeks a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure smooth check-in across regional clinics. You will travel to assigned clinic locations to provide coverage where needed, with a Monday–Friday, 40-hour schedule.

Ideal for someone who excels in customer service, enjoys variety, and thrives in fast-paced health-care environments. You’ll be part of a mission-driven team removing barriers to care and delivering