Ortho Front Desk Specialist — Patient Experience

Wellstar Health System; Marietta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Wellstar Health System in Marietta, GA, is seeking a Front Office Specialist who delivers exceptional patient service at check-in and check-out. This role handles scheduling, insurance verification, cash handling, and general administrative duties to support clinic operations.

The ideal candidate will have 1–2 years of front office experience in healthcare, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• 1-2 years administrative front office experience in a physician practice or health care setting preferred
• High School Diploma General is required
• All certifications are required upon hire unless otherwise stated

Responsibilities

• Greet patients and guests warmly in person or by phone using AIDET principles
• Register and schedule patients for appointments; verify insurance eligibility
• Process check-ins/check-outs, collect co-pays and balances, and balance daily cash
• Support administrative tasks and coordinate with clinic staff as needed
• Assist with appointment reminders and acts as a liaison to clinical personnel

Skills

Customer service

Multi-tasking

Communication

Front office experience

Education

High School Diploma General

Tools

Experion

Job description

Wellstar Health System in Marietta, GA, is seeking a Front Office Specialist who delivers exceptional patient service at check-in and check-out. This role handles scheduling, insurance verification, cash handling, and general administrative duties to support clinic operations.

The ideal candidate will have 1–2 years of front office experience in healthcare, strong communication, and the ability to multi-task in a fast-paced environment.