Patient Experience Front Desk Specialist

Everleap Fertility; New Jersey; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & AD&D

Job summary

Everleap Fertility in Basking Ridge, NJ is seeking a Front Desk / Patient Services Coordinator Float to greet patients, coordinate visits, and support a multi-disciplinary care team. The role focuses on delivering an exceptional patient experience in a fast-paced fertility clinic.

You will manage front desk operations, assist with scheduling, billing, and patient communications, and ensure smooth administrative support across departments.

Qualifications

• 1+ years practical experience in a similar position.
• Experience in a patient-facing role is preferred.
• Experience in medical/healthcare industry.
• 2+ years practical experience in a customer service setting.

Responsibilities

• Welcomes and greets all patients and visitors.
• Assists patients by addressing anxieties and questions.
• Guides patients through their visit using appointment templates.
• Coordinates schedule conflicts and proposes solutions.
• Collects payments and ensures insurance information is up to date.

Skills

Microsoft Office

EMR software

Keyboarding 25 wpm

Education

High School Diploma or GED

Job description

Everleap Fertility in Basking Ridge, NJ is seeking a Front Desk / Patient Services Coordinator Float to greet patients, coordinate visits, and support a multi-disciplinary care team. The role focuses on delivering an exceptional patient experience in a fast-paced fertility clinic.

You will manage front desk operations, assist with scheduling, billing, and patient communications, and ensure smooth administrative support across departments.