Front Desk & Patient Services Coordinator – Fertility Clinic

IVI America; Basking Ridge (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

PTO & Holidays

Life Insurance & LTD & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility is seeking a Front Desk / Patient Services Coordinator Float in Basking Ridge, NJ. You will welcome patients, guide them through visits, and support a multi-disciplinary team to deliver exceptional patient care in a fast-paced fertility clinic.

The role requires strong customer service and administrative skills, with hours Monday–Friday and occasional weekend/holiday rotation. Travel to nearby sites may be required.

Qualifications

• High School Diploma or equivalent is required.
• 1+ years of practical experience in a similar position.
• Experience in a patient-facing role is preferred.
• 2+ years in a customer service setting.
• Experience working in the medical/healthcare industry.

Responsibilities

• Greet patients and visitors as they arrive.
• Comfort patients by addressing anxieties and answering questions.
• Guide patients through their visit following provider templates.
• Assess schedule conflicts and suggest solutions.
• Collect payments and verify insurance information with Finance.
• Coordinate total patient care with the care team.
• Process medical records requests.
• Handle front desk administrative tasks (filing, faxes, phones).
• Schedule and confirm appointments; coordinate with departments.
• Maintain a welcoming front desk and waiting area and assist with supplies.

Skills

Patient-facing communication

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Everleap Fertility is seeking a Front Desk / Patient Services Coordinator Float in Basking Ridge, NJ. You will welcome patients, guide them through visits, and support a multi-disciplinary team to deliver exceptional patient care in a fast-paced fertility clinic.

The role requires strong customer service and administrative skills, with hours Monday–Friday and occasional weekend/holiday rotation. Travel to nearby sites may be required.