Fertility Clinic Front Desk & Patient Services Coordinator

Boston IVF; New Jersey; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & LTD & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility seeks a Front Desk/Patient Services Coordinator Float in Basking Ridge, NJ to greet patients, guide visits, and support a collaborative fertility team. The role emphasizes exceptional patient experiences, front desk operations, and coordination across departments in a fast-paced healthcare setting.

Typical schedule is full-time, Monday–Friday, with one weekend per month and holiday rotation; travel to nearby offices is required.

Qualifications

• High School Diploma or equivalent (GED) - required
• 1+ years experience in a similar role
• Experience in a patient-facing role and healthcare setting preferred
• 2+ years experience in a customer service setting

Responsibilities

• Greet patients and guide them through the visit.
• Ease patient anxieties and answer questions.
• Follow appointment templates and direct patient flow.
• Resolve schedule conflicts with recommended solutions.
• Collect payments and verify insurance information.
• Coordinate total patient care with the care team.
• Process medical records requests.
• Manage filing, faxes and phone calls.
• Schedule and confirm appointments.
• Maintain front desk and waiting area and liaise with other departments

Skills

Customer service

Patient-facing

Healthcare experience

Office communication

Education

High School Diploma or GED

Tools

Microsoft Office

EMR software

Job description

Everleap Fertility seeks a Front Desk/Patient Services Coordinator Float in Basking Ridge, NJ to greet patients, guide visits, and support a collaborative fertility team. The role emphasizes exceptional patient experiences, front desk operations, and coordination across departments in a fast-paced healthcare setting.

Typical schedule is full-time, Monday–Friday, with one weekend per month and holiday rotation; travel to nearby offices is required.