Float Front Desk & Patient Services Coordinator

Everleap Fertility; Paramus (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility in Paramus, NJ, is seeking a Float Front Desk/Patient Services Coordinator. This full-time role supports Englewood, Morristown, West Orange, and Jersey City locations, with shifts 5:30am-1:30pm or 8:30am-4:30pm, Monday to Friday, plus rotating weekends and holidays.

You will welcome patients, coordinate appointments, assist care teams, and maintain smooth day-to-day operations across offices, delivering an exceptional patient experience in a fast-paced healthcare environment

Qualifications

• 1+ years practical experience in a similar position.
• Experience in a patient-facing role is preferred.
• Experience working in medical/healthcare industry.
• 2+ years practical experience in a customer service setting.

Responsibilities

• Greet patients and visitors.
• Answer questions and ease anxieties.
• Guide patients through their visit using templates.
• Resolve schedule conflicts with solutions.
• Collect payments; ensure insurance data is current.
• Coordinate total patient care with the care team.
• Process medical records requests.
• Handle administrative tasks and phones.
• Schedule and confirm appointments.
• Maintain front desk and waiting room areas with other departments.

Skills

Customer service

Patient care

Multitasking

Phone etiquette

Education

High School Diploma or GED

Tools

EMR software

Microsoft Office

Job description

Everleap Fertility in Paramus, NJ, is seeking a Float Front Desk/Patient Services Coordinator. This full-time role supports Englewood, Morristown, West Orange, and Jersey City locations, with shifts 5:30am-1:30pm or 8:30am-4:30pm, Monday to Friday, plus rotating weekends and holidays.

You will welcome patients, coordinate appointments, assist care teams, and maintain smooth day-to-day operations across offices, delivering an exceptional patient experience in a fast-paced healthcare environment