Front Desk Patient Services Coordinator - Fertility Care Team

IVI America; Basking Ridge (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & LTD & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility in Basking Ridge, NJ is seeking a Front Desk/Patient Services Coordinator to be the first point of contact for patients and guide them through their visit. The role requires 1+ year in a similar front desk position and experience in customer service, ideally within healthcare.

Proficiency in Microsoft Office and familiarity with EMR systems are a plus. Responsibilities include greeting patients, scheduling, collecting payments, coordinating with the care team, and handling

Qualifications

• 1+ years of practical experience in a similar front desk role.
• Experience in a patient-facing role is preferred.
• Experience in medical/healthcare industry is beneficial.
• 2+ years of practical experience in customer service settings.
• Proficient computer skills including Microsoft Office; familiarity with EMR software is a plus.

Responsibilities

• Greet patients and visitors and set a welcoming tone.
• Guide patients through their visit and coordinate with the care team.
• Schedule appointments and manage patient flow.
• Collect payments and verify insurance information with Finance.
• Answer phones and handle administrative tasks (filing, faxes).
• Process medical records requests and assist as needed.

Skills

Customer service

Patient-facing role

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Everleap Fertility in Basking Ridge, NJ is seeking a Front Desk/Patient Services Coordinator to be the first point of contact for patients and guide them through their visit. The role requires 1+ year in a similar front desk position and experience in customer service, ideally within healthcare.

Proficiency in Microsoft Office and familiarity with EMR systems are a plus. Responsibilities include greeting patients, scheduling, collecting payments, coordinating with the care team, and handling