Patient Services Coordinator Float

Boston IVF; New Jersey; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & LTD & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility seeks a Front Desk/Patient Services Coordinator Float in Basking Ridge, NJ to greet patients, guide visits, and support a collaborative fertility team. The role emphasizes exceptional patient experiences, front desk operations, and coordination across departments in a fast-paced healthcare setting.

Typical schedule is full-time, Monday–Friday, with one weekend per month and holiday rotation; travel to nearby offices is required.

Qualifications

• High School Diploma or equivalent (GED) - required
• 1+ years experience in a similar role
• Experience in a patient-facing role and healthcare setting preferred
• 2+ years experience in a customer service setting

Responsibilities

• Greet patients and guide them through the visit.
• Ease patient anxieties and answer questions.
• Follow appointment templates and direct patient flow.
• Resolve schedule conflicts with recommended solutions.
• Collect payments and verify insurance information.
• Coordinate total patient care with the care team.
• Process medical records requests.
• Manage filing, faxes and phone calls.
• Schedule and confirm appointments.
• Maintain front desk and waiting area and liaise with other departments

Skills

Customer service

Patient-facing

Healthcare experience

Office communication

Education

High School Diploma or GED

Tools

Microsoft Office

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Basking Ridge, NJ, US

3 days ago Requisition ID: 2924

Salary Range: $21.00 To $23.00 Hourly

Front Desk / Patient Services Coordinator Float
Location: Basking Ridge, NJ
Schedule: Full time working Monday-Friday from 5:30am-1:30pm with one weekend a month and holiday rotation. Based in Basking Ridge with travel to Somerset, Springfield, West Orange and Morristown.

Join our compassionate fertility team in this Front Desk/Patient Services Coordinator opportunity and play an essential role in creating an exceptional patient experience. As the first point of contact for patients, you will help guide them through every step of their visit while supporting a collaborative team dedicated to helping individuals and families grow. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys building meaningful patient relationships, and takes pride in delivering outstanding customer service and administrative support. If you are passionate about patient care and looking to gain valuable experience in a specialized healthcare setting, we encourage you to apply.

The Front Desk/Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Essential Functions and Accountabilities:

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Academic Training:

• High School Diploma or equivalent (GED) - required

Position Requirements/Experience:

• 1+ years practical experience working in a similar position
• Experience in a patient-facing role - preferred
• Experience working in medical/healthcare industry
• 2+ years practical experience working in a customer service setting

Technical Skills:

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR’s) preferred.

Everleap offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations in the U.S., including 25 IVF laboratories focused on the next leap forward in reproductive medicine. Together, we have helped hundreds of thousands of patients build families for more than 40 years. As part of IVI Institute, Everleap Fertility contributes to a global community working together to advance the field and bring progress in reproductive medicine into patient care.

EEO

Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap Fertility will not tolerate discrimination or harassment based on any of these characteristics. Everleap Fertility encourages applicants of all ages.