Front Desk & Patient Services Specialist

Southern New Hampshire Internal Medicine Associate; Derry Village (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern New Hampshire Internal Medicine Associate is seeking a front desk assistant to support clerical operations in a busy medical office. You will greet and register patients, manage phone calls, and help set up appointments and referrals.

You will also enter patient demographics and insurance data, collect payments, and assist with updating medical records under supervision. The role emphasizes patient service, accuracy, and confidentiality in daily tasks.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Scans and inputs patient demographic information, insurance data and all other information.
• Interacts with patients regarding complaints for effective and immediate response and resolution.
• Receives incoming telephone calls; takes messages and routes them appropriately.
• Uses appropriate company procedures for writing referrals; schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office; collects payments and schedules follow-up appointments.
• Maintains providers schedules and confirms appointments.
• Interacts and communicates professionally with co-workers, management and patients.
• Assists in developing systems to support effective registration of patients.

Job description

Southern New Hampshire Internal Medicine Associate is seeking a front desk assistant to support clerical operations in a busy medical office. You will greet and register patients, manage phone calls, and help set up appointments and referrals.

You will also enter patient demographics and insurance data, collect payments, and assist with updating medical records under supervision. The role emphasizes patient service, accuracy, and confidentiality in daily tasks.