Pediatric Cardiology Front Desk Concierge

Banner Health; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health is seeking a Customer Experience Representative in Mesa, AZ. You will handle patient check-in/out, scheduling, and insurance verification while guiding patients on payment options to maximize reimbursement.

The role requires accuracy and strong communication in a fast-paced clinic setting within the Pediatric Cardiology Clinic. Day shift, Monday through Friday, with a focus on excellent patient care.

Qualifications

• Requires high school diploma or GED.
• Knowledge of patient financial services and medical billing processes.
• Strong communication and interpersonal skills.

Responsibilities

• Registers and checks in/out patients with accurate data entry.
• Verifies insurance eligibility and pre-certifications for services.
• Collects patient liability and explains payment options.
• Posts payments and reconciles daily cash with centralized billing.
• Schedules appointments and coordinates patient flow.
• Delivers proactive customer service via calls, emails, and in-person.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Adaptability

Interpersonal skills

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banner Health is seeking a Customer Experience Representative in Mesa, AZ. You will handle patient check-in/out, scheduling, and insurance verification while guiding patients on payment options to maximize reimbursement.

The role requires accuracy and strong communication in a fast-paced clinic setting within the Pediatric Cardiology Clinic. Day shift, Monday through Friday, with a focus on excellent patient care.