Patient Experience & Front Desk Specialist

Az Asthma & Allergy Institute; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Az Asthma & Allergy Institute in Mesa, AZ is seeking a friendly Front Office Specialist to greet patients, check them in for scheduled visits, verify insurance, collect co-pays, and post charges.

This role also handles scheduling follow-up visits, ensures accurate demographic information, scans documents, and may travel to other locations as coverage is needed. A high school diploma and at least two years of related experience are required.

Qualifications

• Experience with practice management scheduling and charge posting software.
• Must be able to use 10-key calculator to calculate patient responsibility balances.
• Basic knowledge of Word and Excel spreadsheets.
• A general understanding of group health coverage and patient responsibility calculations.
• Must be a self-starter with a positive, service-oriented attitude.

Responsibilities

• Greet and check in patients for appointments.
• Greet non-patients and assist them with questions.
• Notify management and providers of non-patient visitors.
• Assure patient insurance and demographic information is accurate and current.
• Request patients/patient’s representative to complete any required paperwork.
• Review patient charts prior to scheduled visits and prepare necessary paperwork.
• Ask for copies of insurance card and photo ID at every visit and copy per policy.
• Assist patients with completion of required documentation as needed.
• Ensure the waiting room is clean and well maintained.
• Provide coverage for all front office functions.
• Collect co-payments and deductibles and provide receipts.
• Schedule follow-up visits.
• Input and balance daily charges per policy.
• Back up to scheduling and scanning.
• May travel to other locations if coverage is needed.

Skills

Scheduling software

10-key calculator

MS Word & Excel

Insurance knowledge

Service attitude

Education

High school Diploma or GED

Job description

Az Asthma & Allergy Institute in Mesa, AZ is seeking a friendly Front Office Specialist to greet patients, check them in for scheduled visits, verify insurance, collect co-pays, and post charges.

This role also handles scheduling follow-up visits, ensures accurate demographic information, scans documents, and may travel to other locations as coverage is needed. A high school diploma and at least two years of related experience are required.